The West Cumberland Hospital is located in the town of Whitehaven. It serves the west of the county of Cumbria. The provider, North Cumbria University Hospitals NHS Trust, also has a hospital in the East of Cumbria at Carlisle.
The Care Quality Commission carried out an unannounced inspection on 2nd and 3rd of May 2013 in response to concerns.
This is their report Summary with a link at the bottom to their full report…
Summary of the Inspection
The majority of people using the service (patients) told us that they were satisfied with the care and treatment they received at the West Cumberland Hospital: “The nurses are brilliant, they are run off their feet but are very helpful.” “I am very comfortable, I have no complaints.” “I’ve watched very carefully as you see a lot on the news about poor care in hospitals but everyone gets care here and is looked after.” Staff we spoke with said there was some concerns about staffing levels, particularly the amount of doctors available: “During the day the cover is reasonable, it’s not good at night.” “There are not enough junior doctors.” “We are concerned about how we are going to cope, two consultants are retiring in August.” We found there were not enough qualified, skilled and experienced staff to meet patient’s needs and patients were not protected from the risks of unsafe or inappropriate care and treatment because accurate records were not maintained. However we spoke with senior managers at the site and they were able to demonstrate that plans were in place to rectify many of the issues around staffing and record keeping at the hospital. The Trust may wish to note that paperwork relating to discharges was not always completed properly and that care plans were not always written in a person centred way.
Download report: Inspection Report published 19 June 2013
The provider’s report should be sent to the CQC by 16 July 2013.
The CQC should be informed when compliance actions are complete.
They will check to make sure that action has been taken to meet the standards and will report on their judgements.