Quality in Care Homes Group – Healthwatch Cumbria Report

 

Healthwatch Cumbria (HWC) was commissioned by the Quality in Care Homes Group (QinCH) to carry out site visits to a number of care homes to conduct conversations with residents to find out their experiences of the care that they were receiving.

This project aims to define the differences, if there are any, between what is assessed through the formal inspection process by the Care Quality Commission (CQC) and what is valued by people in care homes. This enhanced understanding would help the CCG to support people who live in care homes subject to a poor inspection result to drive improvements in line with the key criteria that matter most to residents.

You can access the report here