“Outstanding” rating for Penrith GP Service

CQC rates Penrith GP service Outstanding

The Care Quality Commission (CQC) has found the care provided by The Lakes Medical Practice in Penrith, Cumbria to be Outstanding following an inspection carried out in April.

Inspectors rated the practice as Outstanding overall and for being effective and well-led, and Good for being safe, caring and responsive.

A full report of the inspection has been published at: http://www.cqc.org.uk/location/1-540851142

Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice said:

“The Lakes Medical Practice is truly an Outstanding service, providing a valuable local service to the community.

“There was a strong focus on continuous improvement at the service. The Practice had good systems for medicines quality and infection control and prevention, which valued patient safety. The team at The Lakes Medical Practice should be very proud to have achieved an Outstanding rating.”

Professor Steve Field, Chief Inspector of General Practice said:

“Congratulations on being awarded an Outstanding rating. This could not have been achieved without great leadership and a strong team focus on patient care.”

Some of the CQC’s findings included:

  • The practice was rated as Outstanding for providing services to families, children and young people as well as for people experiencing poor mental health.
  • A holistic approached was used to assess patient health, to understand their mental and physical wellbeing as well as their clinical needs.
  • Evidence indicated involvement from other teams and services, showing the practice worked effectively with other health and social care professionals to deliver treatment.
  • The service engaged in a variety of quality improvements that benefited patient outcomes.
  • The practice used CQC’s key questions as a structure to discuss and encourage continuous improvement.
  • Leaders of the practice proactively sought constructive feedback to further develop the service.