Driven by public concern, in December 2014 Healthwatch Cumbria (HWC) ran a survey designed to reflect people’s experience of parking at the Cumberland Infirmary Carlisle (CIC) and the West Cumberland Hospital in Whitehaven. The resulting data formed the basis of a report and the recommendations were made to the North Cumbria University Hospital NHS Trust.
Following changes made in July 2016 to car parking arrangements at the CIC, HWC sought to review people’s experiences of these new initiatives. Adopting the same methodology as employed in 2014, HWC staff visited the premises at CIC on four occasions during August and September and invited people to complete a short survey.
244 people responded to the survey, of which 69% viewed the changes as having a positive effect on their parking experience at the CIC. The survey also highlighted that 84% of people found a parking space within 10 minutes of arrival at the premises. In 2014 when 803 people were surveyed this figures was 22%.
Additionally, there were comments expressed with regard to the lack of signage giving accessible information concerning car parking charges, appeal processes and the use of disabled blue badges. These issues and the survey findings are currently being discussed as part of a series of ongoing talks between the NCUH Trust and members of the car parking task and finish group including HWC representatives.
A copy of the report can be accessed here: hwc-hospital-car-parking-survey-november-2016