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Healthwatch Cumbria response to Keogh Review

The Keogh Review report clearly demonstrates that there are broader problems within the NHS that those highlighted at mid Staffordshire NHS Foundation Trust. Some hospitals are clearly failing patients at the most basic level.

We welcome the Keogh report and the subsequent action plan put in place by Ann Farrar at North Cumbria University NHS Trust.

North Cumbria University NHS Trust is now on a journey of improvement. The role of Healthwatch Cumbria will be to ensure that all decisions made and actions taken have the views and experiences of patients at the centre.

Healthwatch has been involved in the Keogh Review both locally and nationally. Our role has been to see the issues raised through the eyes of the patients and to make sure the voice of the patients remain high on the agenda.

Despite best intentions professionals and experts often get caught up in the complexity of a problem. This report shows again the overwhelming need to listen to the patients – to listen early and to listen hard.

Patients and members of the public should contact us to discuss their comments and concerns about any NHS or Social Care treatment they have received.

To discuss any comments or concerns about the NHS or Social Care, or information about the general work of Healthwatch Cumbria, please contact the Healthwatch Team using the information below:

Direct Phone: 01900 607208

Triage Phone: 03003 038 567

info@healthwatchcumbria.co.uk

www.healthwatchcumbria.co.uk