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Healthwatch Cumbria Activity Update – July 2015

Barrow Local Committee: HWC gave a presentation to the committee following which, the group shared experiences of health and social care in the Furness area.

Eden Rural Foyer: HWC attended a staff team meeting to a give a presentation which was well received, the group are looking forward to working with Healthwatch and encouraging young people in their accommodation to come and talk to us. The possibility of HWC holding drop in sessions at centres across the county was also discussed.

South Lakes Rural Foyer: HWC attended the SL Rural Foyer to gather patient and service user experiences from the young people in the South Lakes area. It was a great way for HWC to interact with the local community and give the opportunity for young people to have their views heard. HWC gave a presentation to the SLRF- Kendal and the Eden Rural Foyer- Penrith staff teams, who are keen to promote and support their young people to share their experiences/views with Healthwatch.

Integrated Children’s Conference: HWC attended the Integrated Children’s Conference in Penrith recently. It was a great conference, made special by the presence of children and young people. Young people talked openly about accessing health services and suggested ways in which professionals can reach out to young people through social media and other means.

North West Ambulance Service: HWC met with the NWAS Community Specialist Paramedic (CSP) Ivan Scrase. Within Cumbria, there are currently three Community Specialist Paramedics (CSPs). Employed by North West Ambulance Service NHS Trust, the CSPs are in post as part of a regional pilot, which is running until next March 2016.  The three CSPs cover specific areas and communities within Cumbria; Ivan Scrase, covers Workington, Steve Burn covers Barrow and Claire Morris covers Millom.  Their role is to reduce avoidable hospital admission and promote independent living by working within the local communities and alongside healthcare colleagues, to identify people with health conditions that make them particularly vulnerable.  The CSPs are also despatched to any 999 emergency calls in their area if they are the nearest available response.  There are a further seven CSPs based within Lancashire, Greater Manchester and Cheshire and Merseyside.

Penrith Roadshow: On 28th July the HWC engagement team visited Penrith Cornmarket to gather experiences from the public on their use of health and social care services in the area. This is one of many ways people can engage with the team to share their experiences. Look out for roadshows near you!

Access to health and social care service for the Deaf community

HWC has met with the Barrow and Kendal Deaf clubs to complete the survey into access to GP and hospital services for the deaf. The work was very well received with lots of feedback and discussion. We look forward to meeting with the Carlisle group in August.
A separate survey has been compiled and sent to GP surgeries in Cumbria about how they support deaf patients.

Library Drop In’s

As part of our ongoing work to engage with as many service users as possible we have arranged drop-in sessions at libraries in some of the larger towns in the county. We have spoken to lots of people who have shared their experiences of health and social care services in Cumbria. To find your nearest drop-in see the list below.

Barrow: 1st Tuesday of the month 1:30pm – 3:30pm

Carlisle: 2nd Tuesday of the month 10am – 12 noon

Kendal: last Monday of the month, 10.30-12.30

Penrith: Starting from 24/9/15, time TBC