On 20th March 2017 Healthwatch Cumbria (HWC) facilitated an open meeting with patients, local pharmacies and representatives of the Castelgate and Derwent Surgery.
The aim of the meeting was to enable patients to express their concerns regarding the repeat prescription ordering service and to allow the surgery representatives to explain why changes had been made to remove third party ordering.
Following the meeting HWC submitted a report to the practice with feedback obtained from the meeting and providing formal recommendations.
One of the recommendations was for the practice to undertake a review of the repeat prescription ordering service. This document provides information to the review which took place in June 2017.