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Association of Ambulance Chief Executives

The Association of Ambulance Chief Executives (AACE) is introducing a project to investigate what drives the demand on the ambulance service. This project is looking at changes in the use of ambulance services in England. We know that the use of ambulance services has been increasing over the past decade. By conducting the project, we hope to get a better understanding of how the ambulance service is being used.

The project is organised and funded by the Association of Ambulance Chief Executives (AACE).AACE provides ambulance services with a central organisation that supports, coordinates and implements nationally agreed policy. It also provides the general public and other stakeholders with a central resource of information about NHS ambulance services.

Taking part in this project is voluntary, but we would like to conduct interviews with people who have recently used the ambulance service (i.e. within the last three months) to explore why patients choose to use the ambulance service – specifically asking about whether any primary/urgent care services were contacted/used prior to calling 999 and what the understanding and knowledge is of other services.

If you would like to take part in an interview,
please contact 020 7783 2588 or .

The interview will be conducted by telephone and will typically last less than one hour. During the interview, we will ask you a number of questions about the occasion on which you called an ambulance and about any other services you may have contacted for help prior to calling 999. With your permission, we will record the interview.

All information is treated as confidential. The information you provide will only be seen by the project team. The information will be stored securely by the project team. We will analyse the information provided by service users and write up our findings to be included in the project report. No identifiable information will be included in the report.

Under the Data Protection Act you have a right to see the information we hold about you. Should you wish to see this information, please contact Melanie Edwards.